Accessibility Statement

Keystir is built so every real estate agent — and every client they serve — can use it. We design and engineer to WCAG 2.2 Level AA from day one, not as an afterthought.

Last reviewed: May 8, 2026

Our commitment

The median age of a NAR Realtor® is 55. Many of the people they work with — sellers downsizing after decades in a home, first-time buyers with disabilities, families managing language barriers — also need a platform that respects how they read, how they navigate, and how they prefer to work. Keystir aims to be that platform for everyone.

We hold ourselves to Web Content Accessibility Guidelines (WCAG) 2.2, Conformance Level AA as the minimum standard for everything we ship. The U.S. Department of Justice's 2024 Title II rule requires WCAG 2.1 AA for digital products in many contexts; courts treat WCAG as the benchmark for private businesses too. We meet — and aim to exceed — that bar.

Reading modes

Every Keystir agent and every client can switch reading modes from Settings → Accessibility at any time. Preferences save to your account and follow you across devices.

Standard — the default Keystir interface: clean, professional, navy and gold.
High Contrast — pure black background, pure white text, bright yellow accents. Designed for low vision, glaucoma, cataracts, and contrast sensitivity.
Large Text — base font size scales from 16 px to 22 px with proportional headings, taller line height, and larger tap targets. Designed for presbyopia and anyone who simply prefers larger text.
Dyslexia-Friendly — OpenDyslexic font with increased letter and word spacing, left-aligned text only, optional tinted background. Designed for dyslexia, processing differences, and reading difficulties.
Reduced Motion— animations, transitions, and autoplay disabled. Respects your operating system's prefers-reduced-motion preference automatically. Designed for vestibular disorders, epilepsy risk, migraine sensitivity, and motion sickness.
Focus Mode — sidebar and non-essential UI hidden so only the current task remains. Designed for ADHD, cognitive processing differences, and anyone who wants to focus on one thing at a time.

A persistent text-customization panel also lets you adjust font size (14–28 px) and line height independent of the reading mode you select.

Always-on accessibility

These are core requirements, not toggles:

Full keyboard navigation— every interactive element reachable by Tab; logical tab order; visible 3 px focus rings; “Skip to content” link on Tab from the top of every page.
Screen-reader compatibility — descriptive alt text on every image, ARIA labels on icons, proper landmark roles, live region announcements for status changes, and modal focus management. Tested with NVDA on Windows and VoiceOver on macOS and iOS.
Color & contrast — every text/background combination meets at least 4.5:1 (3:1 for large text); meaning is never conveyed by color alone.
Touch targets — every clickable element is at least 44×44 pixels with adequate spacing.
Cognitive accessibility — plain language, clear error messages, consistent navigation, no surprising context changes, and confirmations for destructive actions.

Client-side accessibility

Everything above applies equally to the client portal, the public intake forms agents send, the open-house digital sign-in, the gift shop, and any other surface a non-agent might encounter. Client pages also include tel: and mailto: links everywhere they make sense, address autocomplete to reduce typing, and voice input on long-form text fields.

Multi-language support

Keystir is available in English, Spanish, Portuguese, Mandarin, Korean, Hindi, and Tagalog. Joey's responses are translated in real-time and reviewed by native speakers. Clients can be sent intake forms and updates in their preferred language, even when the agent works in English.

Ongoing testing

Before any feature ships, our team runs:

An automated axe DevTools audit (catches roughly 30% of issues).
Manual keyboard navigation through the full feature.
Screen-reader spot-checks with NVDA or VoiceOver.
Color contrast verification with the WebAIM Contrast Checker.
Touch-target verification on mobile devices.

We also schedule a comprehensive third-party accessibility audit at least once per year. Findings are tracked in our public roadmap.

Known limitations

We do not pretend the work is finished. Areas where we are still improving:

Right-to-left language layouts (Arabic, Hebrew) are planned but not yet shipped.
A subset of older video tutorials does not yet have synchronized captions or transcripts. New tutorials launch with both.
PDF documents we generate (CMA reports, intake summaries) are structurally tagged but not fully validated for screen-reader rendering across every PDF tool.

Report a barrier

If you encounter an accessibility issue — anywhere in Keystir, at any time — please tell us. We read every report and respond within two business days.

Email: accessibility@keystir.com
From inside the app: Settings → Send Feedback, or click the Joey icon and ask “How do I report an accessibility issue?”

Tell us what you were trying to do, what got in the way, the device and assistive technology you were using (if any), and how we can reach you. We will write back, fix what we can, and add what we learn to our public accessibility roadmap.

Standards & references

This statement was last reviewed on May 8, 2026. Vocally Yours LLC, the publisher of Keystir, is a New Jersey limited liability company committed to the principles above on behalf of every Keystir user and the people they serve.